Customers Customers Customers

After more than a year of running the retail business, I now have a better understanding of dealing with customers. There are all sort of them, especially the difficult ones. And the plain rude customers are many and they come in a wide variety. Again, I am not very certain if it is due to the location of the store.

There are those whose personality rubs you the wrong way. They may not be difficult for someone else, but they are for you. And then there are those who are difficult for everyone, such as picky, know-it-alls, egocentrics, fault-finders, samples collectors, insane, etc. I believe every promoter who works in the mall here can easily list a number of the types. Perhaps one day I may start writing stories about them.

Fired

Two young lass used to came to my store on every Sunday evening; exactly an hour before the store was closed. They pretended to have keen interest in the products and would asked lots of questions. They tried almost all testers and made no purchase. Every visit in my store was definitely no less than an hour.

On their 5th visit, they came in around 9.05pm. I decided to make it their last visit. They asked about the usual stuff again, hair care and perfumes, etc. They put up the perfumes, they tried the hair styling, they smelled the shampoo. I'd waited till there was no other customers in the store, and was already 10.00pm. I gave them a stern lecture and fired them off. Since then, they have never show their faces anymore.  

Low cut jean

Maybe am out of  fashion, or maybe I am very auntie. Noticed lately there are many girls love to wear their jeans low, very low. Even my own staff, too.

At first, I thought my girl'd forgotten to tighten her pant. She told me: Agnes, this is the IN- thing now lar.
Oups....what say you?

Mr Gold Fish

A beautiful young lady with a tall Eurasian man came in to look for lipstick.

I suggested the lady to try out a new product - Gloss Cream, which can soften and embellish lips color.

As I tested the product on her, I also told her the cream can used to restore pink color on other part of the body, such as nipple and bikini lines.

The man then turned to the girl friend, and pinched on her nipples. GOSH.. me completely STONED. Then I heard him said: Dear, can you put this on now, I want to see them pink. And tell me what is this bikini line?

The girl was blushed, yet the man was very pushy. I heard him said loudly: "Dear, tell me what is this bikini line?"

OMG....even the blind can tell his sexuality was very high.

And before my eyes shut, I saw him caressed the girl and run his hand down to the bottom.

Me: Excuse me....we have CCTV here.

The man turned to me and said: Who cares?

"CHA TOU", really a "harm sub lou"!!!! Got go home and use eye-mo to wash my eyes.

Hiring Experience - Zipped Mouth

Young Man: Are you hiring?
Me:  Yes, but we only hire girls.
Young Man: Yes, I know. I have a girl friend who is looking for job. Do you mind if she is a little big size?
Me: Not at all. You can ask your friend to talk to me if she is keen.


A few minutes later, then young man came in with a plump girl.

Young Man: Hi, this is my friend. She is looking for a job.
Me: Hello. Did you work before?
Girl: (Quiet....and looked at the young man)
Young Man: She worked as a waitress in a restaurant for 2 months, the she quit.
Me: Are you working now?
Girl: (Quiet....and looked at the young man)
Young Man: She is not. We'd just moved here.
Me: Where do you stay? Is it convenient to come here and work?
Girl: (Quiet....and looked at the young man)
Young Man: We don't know yet. We'd just moved here.

I was very annoyed with the girl, she didn't say a single word but merely looking at the young man.
Me: Can I hear her say something?
Young Man: She is a bit shy.
Me: OK, I will call her if she is selected. Thanks.

Witch? or Bitch?

I recalled the day when the supervisor tendered her resignation, she was very upset. She said her mother-in-law was dignosed with colon cancer, she needs to be with her during the medical treatment. Because she'd always talked about her in law, and so I really believed in her story. After all, being part of the family, when the mother is sick, it is the duty and responsibility of the children to take care of her well being. So, I'd agreed to release her earlier.

Shortly after her departure, I met up with her sister-in-law and  accidentally found out her story was another nasty curse.

Why on earth there are such "sick" people? Can't they think of other better excuses when they need to take leave? or leave the job?

Maybe she is not a human, so she doesn't know the damage she has inflicted if known by her family. God knows. To me, she is just a dark devil, she is a bad witch. She only knows best to inflict harm and damage to own family! So, good bye witch or rather bitch, am glad you have left!

Hiring Experience - Car Accident

Hired a young girl last weekend, and she'd supposed to start work today. But time passed, she had not shown up. Well, I'd believed this one should be another "flying plane" case.
Suddenly a promoter from the neighboring store came and looked for me.

Girl: XXX cannot come to work today. She wants me to tell you her parents were injured  in a car accident last evening. She needs to visit her parents in the hospital, and will report to work tomorrow. Is it ok?
Me: (Am doubtful, but noded and agreed)

The next day, when the girl turned up I asked why she couldn't come to work yesterday.

Girl: My great uncle was killed in the car accident. So yesterday was the funeral.

Hmmmm....different version. I started to have doubt on this young lass. I'd asked her to produce her identification card so that I could have her particulars in the employees database.

Gosh....she is only 15 and not 18 as said.

Girl: I quit school.

Me: Sorry, we can't take you. Bye.