Steamed Up

The idiot just left. First time calling my customer "idiot".

This young lady came in looking for makeup. She told me she wanted to look good and wanted only the good makeup, never mind about the money. So tested the foundation, then the lipstick, then the eyeliner, and etc etc etc. Oh yes, she even decided to wear fake eyelashes. Well, after the make over, she completely looked dazzling. 

Ok, then she told me: Aiya, I think I only get the eyelashes, will do already lar.

As she walked out from my shop, I heard her talking over the phone: "I am done with the makeup, where can I meet you?"

This really made me all steamed up. Wasted an hour of my time and fooled me to do a free makeup for her. The next time she visit again, I will made her look like a clown. Damn it!!!

Do you work here?

I was serving a customer when the BreadStory supervisor came in to the shop. She walked towards my staff, and looked into her eyes.

Breadstory Supervisor: Do you work here? (maybe her voice was low, it frighten us)
Staff: er....yes (she answered trembly)

Breadstory Supervisor: Do you know XXXX?

Staff: er....yes

My girl was stunned then she answered trembly again. Her face was pale. I was stoned.

Gosh....what had happened? Did my girl did something very wrong? Did she offend her and the staff?

Breadstory Supervisor: XXXX wants me to pass you the breads.

She turned around and walked off.

Huh.....I thought my girl had offended the auntie. In fact, it was the little chick who has no gut to come forward to know this young lass in my shop. Really chicken! And the way the auntie'd asked my girl really scared me to death.

Any Comment?

A woman was looking at the perfume while her kids were running around the shop.

I noticed one of them went to the counter and started playing on the keyboard. When I told the kid to leave the counter, the mother said: "Jangan lah sombong, main pun tak boleh ke?" (Can't the kid play for awhile?")

Excuse me, that's the cashier's counter.

What type of mother is she? Any comment?

Foundation Stories

Chinese FairLady: Do you sell foundation?

Me: Yes, let me help you choose the color.

Chinese FairLady: I want purple color.

Me: ------- (no comment)

Black Woman: I am looking for foundation.

Me: Sorry, we don't have the suitable color for you, Mam.

Black Woman: Why?

What should I say to her ler?

My Customer is a Queen

There are many types of customers, some are nice and friendly, some are arrogant and hostile.

But this customer is rather different. Not only she is moody, but also she is damn "complicated".

1st Requirement - Exact Ingredients
You need to tell her exactly the key ingredients of the product she is interested.
It took me 2 hours to explain the overall skin care to her and list down all the key ingredients of the products she was keen. Trust me, she really researches on the info, and will purchase if she finds the info is right plus the price is the cheapest in the market.

2nd Requirement - Snacks
You need to serve her snacks. Fill up her stomach, make her feel like she is the "premier" customer. Now I always keep some candies or biscuits in the drawer.

3rd Requirement - Smiles smiles and smiles
She always come in with a black faced and tells you so and so from which shop was rude to her, and blar blar blar. You need to comfort her and speak to her very softly and wear your smile all the time. Depending on her mood, she might blow you up, but keep cool and be cool to her. Coz she told me she loves to make complaints.

Hard to Made Decision

A well-dressed woman came in to look for eye shadow brush.

Woman: How much is this?
Me: RM1.95.
Woman: Is hard for me to made decision.
Me: Mam, is only RM1.95.
Woman: Ya, I know. But is hard to made decision.
Me:

Oh, this one I have already.

My staff just gave me an eye signal she'd gave up on this "nice auntie". Because I told them before, if there is any difficult customer and I am available, I shall handle.

Me: Can I help you?
Woman: What is this?
Me: (I explain the product.)
Woman: Oh....this one I have already.
Woman: What is this?
Me: (I explain the product.)
Woman: Oh....this one I have already.

........

This curious "auntie" checked and asked on almost everything, from hair care, nail care, body care to skin care. And every time she would say: This one I have already. So, I told myself, time's up!

Me: Mam, do you open a shop like SHINS? You have all the things in our shop.